Customer Energy Management Project Coordinator I

Key Responsibilities

• Serve as the primary representative (“face”) of Consumers Energy to customers.
• Facilitate communication and coordination between customers, internal departments, and external stakeholders.
• Provide timely updates on project status and address customer inquiries and concerns.
• Manage projects of varying size and complexity, prioritizing work to meet customer-required timelines.
• Oversee the full project lifecycle, including scoping, design, billing, permitting, scheduling, and field construction.
• Develop and maintain project timelines, ensuring milestones are achieved.
• Coordinate prerequisites needed for successful project execution, applying sound judgment and established procedures.
• Generate and assign tasks across departments to support project progression.
• Schedule work orders and collaborate with field operations to meet customer commitments.
• Conduct on-site visits with customers as required (approximately 30% of time).

Required Skills & Competencies

• Strong interpersonal, communication, and customer service skills.
• Ability to effectively manage multiple tasks and quickly adapt to changing priorities.
• Prowess in remaining composed and professional in challenging or high-pressure situations.
• Strong analytical and problem-solving skills, with the ability to recommend and implement solutions.
• Understanding of how processes impact multiple systems and stakeholders.
• Ability to work both independently and collaboratively within a team environment.
• Proficiency with computer systems and applications, including Microsoft Office and SAP or similar enterprise systems.

Qualifications

• Average of 5 years of relevant experience in a utility or related field.
• Associate degree in a construction or technical field (minimum of 48 scientific/technical credit hours), or Completion of at least two years of college coursework (60 credits) toward a Bachelor’s degree in a technical discipline.

Additional Expectations

• Demonstrates adaptability, initiative, and a strong commitment to delivering high-quality customer service.
• Capable of quickly learning business processes, applying technical knowledge effectively, and contributing to the successful completion of complex projects.
• Lives within 60 miles of the Norton Shores service center.
• Exhibits the ability to analyze complex problems, recommend alternatives, and take corrective action, while exhibiting in-depth knowledge of the policies and procedures of the business.
• Possesses excellent communication and customer service skills.
• Successfully multi-tasks and/or switches task quickly while remaining organized.
• Anticipates and understands the impact of actions/procedures on multiple systems.
• Displays leadership skills, strong teamwork, and the ability to work independently on assigned complex projects.
• Uses computer assisted drafting (CAD) or other appropriate systems/software/programs such as SAP to accommodate customer's request and align with internal quality control processes.
• Manages project milestones; organizing and prioritizing the scheduling of work assignments in response to work orders.
• Possesses strong computer (Windows, Microsoft Office) and analytical skills.