Customer Enablement Manager, West

The Work

• Customer Onboarding & Training
• Customer onboarding, and go-live activities with Program Management, TSS, and Support.
• Deliver structured training sessions (onsite and virtual) tailored to each customer's operational environment.
• Ensure customers complete the right Evolv Academy learning paths and certifications.
• Customer Adoption & Value Realization
• Build and execute proactive success plans to drive consistent system usage, optimized detection performance, and operator confidence.
• Continuously guide customers to evolve their workflows, staffing, and operating procedures to maximize value.
• Promote adoption of MyEvolv, training content, and all customer enablement resources.
• Conduct scheduled check-ins, performance reviews, and Quarterly Business Reviews (QBRs).
• Customer Health & Risk Management
• Work with Red Accounts team to identify at-risk accounts and help develop get-well plans to get them in good health.
• Coordinate with Support, Technical Sales & Solutions and other teams to ensure escalations are handled promptly.
• Maintain clean, accurate CRM documentation including contacts, milestones, health scores and renewal context.
• Renewal Readiness & Growth
• Proactively identify and engage the appropriate customer stakeholder's day-to-day champions, operational owners, and economic buyers to ensure each clearly understands and is realizing the full value of their Evolv investment.
• Lead the enablement workstream that ensures customers achieve the outcomes required for renewal, including validating success criteria with decision-makers, reinforcing business value with champions, and ensuring all stakeholders are informed, trained, and confident in their ability to operate and sustain their systems.
• Minimize renewal friction by driving strong adoption, ensuring operators are well trained, and clearly demonstrating ongoing business value.

The Work

As a Customer Enablement Manager, your regular activities may be modified to suit the needs of your customer portfolio, however, you can expect a variety of the following:

Leadership & Culture

• This role reports to the Senior Scaled Program Manager and sits on our Customer Experience team in the Revenue Organization.
• The team is distributed across the United States and is entering an exciting phase of growth, with many new opportunities ahead.
• Most team members work remotely when they are not traveling to meet with customers.
• Our collective experience is exceptional spanning technical experts to seasoned business leaders with firsthand customer-facing expertise.

Location

Location: While this role is posted for a candidate ideally based in Portland, Oregon, we are open to exceptional candidates in other locations throughout the Western region with transportation accessibility. The role is flexible within our Western Region including; Arizona, Utah, Nevada, California & Washington.

Travel

Travel demands will fluctuate with customer engagement, trade shows, and your territory strategy, and may reach 25-30% of the time. Because some customer operations run outside normal business hours, flexibility for occasional nights, weekends, and holidays may be required.

Compensation & Transparency

The base salary range for this full-time position is $73,000- $117,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate's skills, experience, education, and geographic location.

Benefits

• Equity as part of your total compensation package
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• A 401(k) plan (and 2% company match)
• Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
• Quarterly stipend for perks and benefits that matter most to you
• Tuition reimbursement to support your ongoing learning and development
• Subscription to Calm Evolv Technology ("Evolv")

Equal Opportunity Employer

We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values. Evolv is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics. Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at careers@evolvtechnology.com. Evolv participates in E-verify for all employees after the completion of Form I-9.