Customer Enablement Manager

About the role

Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance.

Responsibilities

• Play a crucial role in building and maintaining strong and lasting relationships with end users and management at our customer sites.
• Manage customer deployments, trainings, support and overall product adoption.
• Develop and create proactive programs and product concepts to improve the overall end user experience and adoption.
• Track and monitor all end user activities to drive adoption and overall product success.
• Support- Track and monitor all field issues and provide follow thru and complete resolutions for field deployments at customer sites.
• Provide troubleshooting, maintenance and basic repair tasks as coordinated by the Verve Engineering Team.

Requirements

• An understanding of effective coaching and training techniques
• Unparalleled work ethic and customer-focused attitude who brings value to their relationships
• Experience leading large group trainings or classes
• Experience developing customer adoption methods, techniques and programs that have proven positive outcomes, resulting in 100% user adoption and additional sales
• Experience training, coaching, developing, or leading people
• Excellent interpersonal skills (written and verbal), with demonstrated and effective communication and public speaking skills, as well as composure under pressure and professional attitude
• Strong listening, analytical skills and are detail oriented
• A high level of professionalism and approachability
• Strong time management and organizational skills

Qualifications

• Thrive in a dynamic and collaborative environment

Skills

• Customer-focused attitude
• Effective coaching and training techniques
• Leadership in large group trainings or classes
• Experience in developing customer adoption methods and programs
• Interpersonal skills (written and verbal)
• Listening and analytical skills
• Time management and organizational skills

Benefits

• The opportunity to make an immediate and visible impact in a fast-growing company with lots of potential
• Passionate and fun teammates
• Wear robots at work!

Pay

Competitive salary based on experience

Schedule

Full-time position