Customer Enablement Manager

About the role

Figma is growing its team of creative and technical professionals to enhance design accessibility globally. The platform supports teams through ideation, prototyping, coding, and iterative design processes, enabling real-time collaboration and streamlining workflows.

Responsibilities

• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics, and use product data to inform engagement strategies
• Document proactive engagement strategies as part of bespoke enablement plans
• Share best practices, use cases, and product expertise to help teams unlock Figma's full value
• Build trusted relationships with stakeholders across various roles and departments
• Empower internal champions to advocate for Figma within their organizations
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk management
• Deliver live and scalable training sessions tailored to customer maturity and needs
• Possibly collaborate with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Requirements

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS
• Excellent communication skills, able to connect with a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to problem-solving and adoption
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Qualifications

• Experience using Figma or working with design and collaboration tools
• Background in UX/UI, Design Ops, or Frontend Development (a plus)

Skills

• Ability to build strong relationships
• Connect the dots between product features and customer goals
• Communicate with clarity
• Trusted advisor and strategic partner

Benefits

• Competitive compensation and benefits package
• Health, dental, and vision insurance
• Retailer contributions to retirement savings
• Parental leave and reproductive or family planning support
• Mental health and wellness benefits
• Generous paid time off
• Company recharge days
• Learning and development stipend
• Work from home stipend
• Cell phone reimbursement

Pay

The annual base salary range for this role is $127,000—$269,000 USD. The exact salary will be determined based on factors including individual qualifications, skills, and prior relevant experience, market demands, and specific work location.

Schedule

This role can be held from one of Figma’s US hubs or remotely in the United States.

Equal Opportunity Employer

Figma is an equal opportunity employer. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal history, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com.