Customer Enablement Manager

About the role

Figma is looking for a Customer Enablement Manager to work directly with our largest customers. This role involves designing and delivering tailored enablement strategies to help customers get the most value from the Figma platform.

Responsibilities

• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
• Document proactive engagement strategies as part of high quality, bespoke enablement plans
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
• Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders
• Identify and empower internal champions who can advocate for Figma within their organizations
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
• Deliver live and scalable training sessions customized to customer maturity and needs
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Requirements

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills, with the ability to connect with a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Qualifications

• Experience using Figma or working with design and collaboration tools
• Background in UX/UI, Design Ops, or Frontend Development

Skills

• Ability to build strong relationships
• Connect the dots between product features and customer goals
• Communicate with clarity

Benefits

• Competitive benefits package including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement
• Annual bonus plan for eligible non-sales roles
• Sales incentive pay for most sales roles

Pay

• $127,000—$269,000 USD

Schedule

• Full time role that can be held from one of our US hubs or remotely in the United States