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Customer Development Manager – Office Products & E-Commerce

Lavazza Group · New York, NY · 1 mo ago
HybridBusiness DevelopmentFull-time

Job Overview

The Customer Development Manager – Office Products, E-Commerce & Independents supports Lavazza's growth strategy across a diverse portfolio of customers and channels, including office products retailers, e-commerce platforms, independent retailers, and emerging commercial partners. This role is ideal for an analytically minded business professional who enjoys solving problems, navigating ambiguity, and transforming insights into action.

Job Responsibilities

  • Analyze sales performance, distribution trends, customer data, and market dynamics to identify growth opportunities across Office Products, E-Commerce, and Independent channels.

  • Monitor business KPIs and develop actionable recommendations to improve sales performance, profitability, and market share.

  • Build and maintain dashboards, scorecards, and reporting tools used to track commercial performance.

  • Translate complex data into clear business insights and recommendations for internal stakeholders.

  • Collaborate closely with Sales, Marketing, Finance, Revenue Growth Management, Supply Chain, and external partners to support customer initiatives.

  • Aid in preparing customer presentations, business reviews, and commercial recommendations.

  • Partner with sales teams to develop customer-specific strategies, selling stories, and growth plans.

  • Support execution of key promotional programs, product launches, and channel initiatives.

Professional Qualifications

  • Bachelor's degree in Business, Marketing, Economics, Finance, Analytics, Strategy, or related field.

  • 2-4 years of professional experience in: Business Consulting, Commercial Strategy, Business Analytics, Sales Operations, Corporate Strategy.

  • Experience supporting sales growth, market share expansion, customer strategy, or commercial operations.

  • Demonstrated experience analyzing data and translating insights into business recommendations.

  • Familiarity with syndicated or retail sales data.

  • Experience creating executive-level presentations and business cases.

  • Exposure to digital commerce, marketplace analytics, or omnichannel retail environments.

  • Ability to structure problems, evaluate alternatives, and develop practical solutions.

Benefits & Perks

  • Competitive Medical, Vision, Dental Benefits

  • 401K Package

  • Employee Assistance Program

  • Hybrid Work Schedule

  • Ability to be barista certified

  • Tuition Reimbursement

  • Performance Development Plans

  • Employee Discounts

  • Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)

  • Flexible business casual dress code - jean friendly!

  • Free coffee, anytime!

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