Customer Development Manager- Insights & Analytics

Responsibilities

• Analyze retailer data and present key findings, insights, and recommendations to both internal teams and customer stakeholders
• Build and maintain reporting and dashboards (e.g., Power BI using Scintilla API data) to visualize performance and enable data-driven decisions
• Develop and run tailored reports to support business analysis, including POS reporting (weekly, monthly, YTD), vendor scorecards, and market basket insights
• Maintain standard reporting to track business performance (e.g., lost sales, in-stock %, fill rates) and identify trends, risks, and opportunities
• Monitor and analyze promotional effectiveness and provide recommendations to optimize results
• Partner with Account Leads to identify and support recommendations related to shifts in consumer purchasing across brick-and-mortar and eCommerce channels
• Identify opportunities to improve performance in partnership with Customer Replenishment and Supply Chain teams
• Support forecasting by managing item-level assumptions, collaborating with Demand Planning, and identifying risks and opportunities
• Monitor shipments, POS consumption, and customer inventory (on hand and on order) to inform forecasting and inventory recommendations
• Anticipate business trends, including macro factors, and assess potential impacts on sales and inventory
• Participate in weekly sales calls and Quarterly Business Reviews (QBRs) and support ongoing customer engagement
• Serve as a secondary point of contact with customer stakeholders (e.g., Buyers, Replenishment Managers, Analysts) in coordination with Account Leads
• Support key account activities including item setup, line review preparation, and promotion planning and tracking
• Conduct store walks to assess planogram integrity, competitive activity, and promotional execution
• Review online marketplace content (e.g., product pages, images, video) and recommend improvements to enhance digital performance
• Research competitive products, pricing, and assortment and provide recommendations to strengthen market position

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or related field required
• 3+ years of experience in sales, analytics, category management, or CPG-related roles
• Experience supporting or managing key customer accounts in a fast-paced retail or CPG environment preferred
• Experience working with retailer data (e.g., Walmart systems, syndicated data, POS reporting) preferred
• Proficiency in data analysis tools such as Excel and Power BI; experience with Scintilla or similar platforms preferred
• Strong analytical skills with the ability to synthesize data into insights and recommendations
• Demonstrated ability to independently manage workstreams and influence cross-functional teams
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills