Customer Development Manager
Job Overview
The Customer Development Manager (CDM) is a high-impact commercial role at the intersection of sales, category leadership, and customer partnership. You will own strategic planning and development for a defined channel (Grocery, Natural, Office Products / E-Commerce) partnering closely with Sales, Revenue Management, and Marketing to drive Lavazza’s growth agenda at the customer level.
Professional Qualifications
- Four year degree from an accredited institution, preferably in Business
- 5+ years working experience in CPG Trade Marketing, Category Management, Sales, Sales Planning or Marketing required
- Experience supporting Retail/eTail channels and customers required
- Proficient in MS Office, with intermediate to advanced skills in Excel and PowerPoint
- Experienced with syndicated retail data tools (e.g., Nielsen, IRI, Numerator) and eCommerce platforms (e.g., Amazon Retail Analytics, Market Share, Helium)
- Skilled in navigating matrix organizations, leveraging influence and negotiation to drive cross-functional collaboration
- Strong communicator, confident presenting to executive and cross-functional leadership both virtually and in person
- Adept at storytelling to diagnose complex business issues, visualize data, extract insights, and recommend clear action plans
- Thrives under tight deadlines and embraces performance-driven challenges
- Agile and adaptable in fast-paced, entrepreneurial environments
- Highly collaborative with strong influencing skills across all organizational levels—from peers to executives
Benefits/Perks
- Competitive Medical, Vision, Dental Benefits
- 401K Package
- Employee Assistance Program
- Hybrid Work Schedule
- Ability to be barista certified
- Tuition Reimbursement
- Performance Development Plans
- Employee Discounts
- Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
- Flexible business casual dress code - jean friendly!
- Free coffee, anytime!
About the Role
Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.