Customer Development Director

Duties & Responsibilities

• Develop, negotiate, and maintain a strategic partnership status with the customer to ensure joint business plans are achieved
• Establish and lead cross-functional relationships with field operations, product supply, marketing, and revenue generation management to ensure alignment to respective strategic objectives
• Coach, teach, and train (instructs) the field operations teams on alignment to customers sales plans, best practices, and expectations
• Create, maintain, and update critical sales correspondence to ensure the operations teams have the most up to date execution plans for assigned customer
• Cultivate, sustain and maintain ongoing relationships and attends meetings, as needed with key external business partners (NRS, brand, bottler, and other relevant partners) to drive incremental growth to objectives
• Collaborate with Revenue Generation colleague to compile and report key business results to CCCI’s Sr. Leadership team
• Analyze data to determine opportunities and implement tactics to reverse or sustain trends
• Develop and execute sales programs and conduct post-analysis reviews, to gain an understanding of the effectiveness
• Make adjustments as needed to sustain or reverse trends

Knowledge, Skills, & Abilities

• Advanced ability to develop, negotiate and execute complex and strategic joint business plans with the assigned customer
• Strong ability to quickly bond and rapport to achieve a strategic partnership status throughout customers organization
• Must have strong negotiation and persuasion skills
• Responsive customer service skills with a proactive mindset
• Strong organizational management skills required with the ability to collaborate with all facets of the business including field operations, marketing, product supply, revenue generation management, and the National Retail Sales Team
• Ability to partner cross-functionally with other department leaders to accomplish goals and objectives
• Advanced analytical and critical thinking skills preferred
• Excellent organizational, time management, attention to detail, and team-building skills are required
• Able to work independently
• Strong leadership, coaching, and presentation abilities
• Excellent oral and written communication skills required
• Able to prioritize multiple assignments with time-sensitive and critical deadlines
• Continuous improvement mindset
• Adept in handling ambiguity
• Computer proficiency in MS Office particularly MS Excel and MS PowerPoint

Minimum Qualifications

• Bachelor’s degree
• Four (4) years of work experience

Preferred Qualifications

• Bachelor’s in Business Administration, Marketing, Communications, Liberal Arts, Sociology, or Psychology