Customer Development Manager

About the role

The Customer Development Manager (FMS) is responsible for the management of assigned accounts in the Business Unit; the education and development of customer interest in additional Ryder services — including Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage — through the Ryder Sales Process. This role sits at the intersection of relationship management and consultative sales, with real earning potential tied directly to your performance.

Responsibilities

• Maintain regular, consistent contact with your customer base.
• Develop a sales penetration plan, segment accounts by growth opportunity and risk, and present Ryder services and capabilities.
• Build relationships with all customer buying influences and develop a complete understanding of each customer’s business, goals and objectives.
• Work with RIL to uncover opportunities for additional services and serve as the facilitator between the customer and Ryder departments or vendors.
• Ensure contracted services are delivered and that customers feel it.
• Develop productive working relationships, conduct regularly scheduled customer reviews, monitor CSI results by account and maintain awareness of competitive alternatives.
• Contribute to smooth account transitions when needed.
• Stay ahead of issues through continuous dialogue with customers and Ryder staff.
• Supply customers with timely operational performance information and invest in understanding their business deeply.
• Continuously improve your sales skills, industry knowledge and personal growth.
• Ryder is committed to developing its people — this role includes mentoring and knowledge-sharing with newer sales team members.

Requirements

• Sales experience required; any industry background considered.
• Ability to analyze and interpret financial data and leverage it to identify customer needs and solutions.
• Strong verbal and written communication skills.
• Effective interpersonal skills and the ability to build relationships at all levels.
• Ability to work independently and as part of a team, holding yourself fully accountable.
• Highly organized, capable of multi-tasking with excellent time management and follow-up.
• Self-driven and flexible in a fast-paced environment.
• Willingness to mentor and develop newer sales employees.
• Ability to work across various geographic and demographic environments.

Qualifications

• Bachelor's degree required in Business, Marketing, Transportation or equivalent experience.
• Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required.

Skills

• Ability to analyze and interpret financial data.
• Strong verbal and written communication skills.
• Effective interpersonal skills.
• Ability to work independently and as part of a team.
• Highly organized and multi-talented.
• Ability to work across various geographic and demographic environments.

Benefits

• Full benefits package, including medical, prescription, dental, vision, life insurance and disability insurance options.
• 401(k) with employer match.
• A discount on RyderShares.

Pay

• Base pay: $60,000/year plus commission.
• First-year earning potential: $100,000 to $110,000 (base + commission combined).

Schedule

• Hybrid — a mix of office presence and customer field visits.
• Standard business hours, Monday through Friday.

Contact Us

• To learn more about Ryder, visit www.ryder.com.
• To apply for this position, visit Ryder's internal application process if you are a current employee.