Director of Customer Development

What you will do as a Director of Customer Development

• Cultivate and sustain high-trust relationships with C-Suite executives, including Presidents and Provosts.
• Maintain a strong executive presence while identifying key stakeholders and fostering customer champions.
• Serve as a strategic advisor who deeply understands institutional challenges at all levels.
• Lead and support the implementation and delivery of the Strategic Services portfolio (Managed Services).
• Develop and execute comprehensive service delivery and change management plans at an institutional scale.
• Negotiate renewal contracts that maximize growth (upsells) and identify highly qualified cross-sell opportunities (Student Impact Platform expansions or adding services).
• Identify customers with strong success stories to inform references for RFPs, sales team needs, and conference speaking opportunities.
• Create and manage customer Success Plans that align directly to each institution’s strategic goals and priorities.
• Clearly articulate and act on opportunities to impact customer outcomes.
• Measure Success Plan execution by relationship health, maximized customer ROI, and successful contract renewal.
• Mentor the Customer Development Team.
• Manage CRM data and account intelligence, including customer health metrics, meeting notes, renewal and cross-sell/upsell deals, ACV, and close dates.

Required Qualifications

• Master's degree or higher
• 12+ years of professional work experience at an institution of higher education (university or college in the United States) or supporting colleges/universities in EdTech (or a combination of both)
• Professional work experience serving in a leadership role at an institution of higher education in Student Success, Academic Affairs, Enrollment Management, Institutional Research, or Data Analysis
• Demonstrated ability preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-suite)
• Demonstrated ability to influence and mentor team members, serving as a leader among peers
• Confident challenging and leading customers; does not shy away from direct conversations; takes action to escalate concerns or risks to senior-level executives and key internal stakeholders at Civitas Learning
• Demonstrated ability to design, deliver, and manage strategic services or managed programs for institutional customers
• Problem-solver who is proactive rather than reactive in addressing customer needs
• Ability to work effectively against timelines and manage a portfolio of 15–20+/- accounts simultaneously
• Ability to travel (travel requirements - 25%)

Preferred Qualifications

• Experience using Salesforce, Slack, Gong, Claude, and Google Suite (Gmail, Docs, Sheets, Slides)
• Experience with change management, training design, or organizational development in a higher education context
• Familiarity with accreditation standards (MSCHE, HLC, SACSCOC), Title IV reporting, or state performance-based funding models

What you'll get

• Competitive salary
• Full benefits (paid medical, dental, vision, 401k match)
• 100% remote work environment with the ability to work from anywhere (availability during U.S. business hours required)
• Unlimited, flexible PTO
• Every other Friday off
• Monthly stipend for home office, professional development, or wellness expenses
• Broad parental leave policy
• Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation treatment

Remote - US

$110,000 - $165,000 USD

WHY WE LOVE WHAT WE DO:

At Civitas Learning, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most.

Civitas Learning’s flexible, all-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to pinpoint students at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. With adaptable analytics based on models built for each institution and higher education expertise, we empower leaders and teams to turn insights into action to support students in reaching their full potential.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.