Customer Desk Specialist

Responsibilities

• Customer Demand Management
• Timely solve EDI integration errors by addressing root cause
• Analyze demand, ask questions, investigate, challenge demand forecast variation
• Responsible for demand arbitration & shipment planning on weekly basis
• Ensures compliance with daily and weekly delivery plan for its own portfolio of clients
• Follow-up on delayed deliveries to customers and optimize special shipments to customers
• Follow-up on logistic complaints, implement improvement actions and secure closure for logistics claims
• Monitor and report delivery performance (OTTR – On Time To Request)
• Manage customer relationship, handle communication and follow Customer specific requirements and MOS
• Optimizes the FGI (finished goods inventory) level and makes sure it is in line with the goal established in the SIOP process
• Support statistical analysis reporting on demand forecast and related KPIs
• Perform other duties from the superior hierarchical levels as assigned

Qualifications

• Bachelor’s degree on Business Administration, Engineering or related areas required
• Minimum 5~8 years of relevant experience in demand planning or customer service, sales and supply chain
• Previous experience in the automotive industry preferred (OEM, Tier-I)