Customer Delivery Advocate

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to join Carvana—the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

About The Role

• Deliver vehicles straight to customers' doors with our custom car haulers (a commercial license is not required; you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to ensure the vehicle remains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy
• Obtain a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana)
• Satisfy state-specific requirements related to access DMV/title and registration systems
• Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana)
• California employees must obtain a Vehicle Verifier license within the first 90 days of employment (process sponsored by Carvana)
• Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana)

Schedule

• Shift hours: 7am – 5pm, 9am – 7pm, or 11am – 9pm
• Must be available to work 7 days a week; days off will rotate between weekdays and weekend days

Pay

• Starting hourly rate: $20/hr
• Pay range: $20–$22 hourly
• At 3 months: $20.50/hr
• At 6 months: $21/hr
• In your first year, you can progress from $20/hr to $22/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually
• Eligible team members can earn an additional $0.50 increase every 90 days
• Market Operations may offer other performance-based incentive programs specific to your location

Benefits + Perks

• Competitive, performance-based compensation plus 401(k) with Carvana match and opportunity for overtime during busy seasons
• Fast-track advancement opportunities: stellar performers achieve higher pay rates sooner
• 100% company-paid healthcare premiums plus dental and vision benefits
• Wellness program supporting mental, physical, and financial health
• Pet care savings program
• Generous paid time off (13 days for the first year, increasing to 20 days thereafter)
• Education support: tuition reimbursement for bachelor’s degree or student loan repayment program if you already have a degree
• Equity: annual Carvana Shares grants and Employee Stock Purchase Plan discount
• Extensive internal growth and professional development opportunities

Requirements

• At least 2 years of customer-facing experience
• Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading vehicles onto haulers in indoor and outdoor conditions, with occasional exposure to inclement/extreme weather
• Ability to walk/stand and sustain physical activity for extended periods (8+ hours)
• Must be able to read, write, speak, and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires grasping, carrying, lifting, pushing, and pulling items up to 50 lbs
• Frequent driving requires excellent visual acuity and manual dexterity
• Must be at least 21 years of age and possess a valid driver’s license
• Must pass a drug test and obtain a DOT Medical Card

Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.