Customer Credit Representative

About the role

As a Customer Credit Representative, you will play a critical role in making prudent credit decisions while providing accurate, courteous, and timely customer service. Your work will help minimize credit risk, maximize the company’s accounts receivable collections, and provide administrative support to the Finance team.

Responsibilities

• Collection (30%)
  • Initiate collection on past due accounts via phone, fax, email, and mail.
  • Negotiate payment, credit terms, and arrangements.
• Credit Analysis (25%)
  • Establish and enforce credit limits and approve orders for new and existing customers based on company policies.
  • Help develop and improve IT processes and write documentation.
  • Obtain and analyze credit and financial information on new and existing customers.
  • Incorporate outside sources such as Dun & Bradstreet and trade groups as credit resources.
• Customer Service (20%)
  • Provide quality customer service and assistance in handling customer questions and issues.
  • Interact with personnel within the company to resolve and negotiate customer disputes.
• Administration (15%)
  • Assist in updating and maintaining credit and accounting department records.
  • Work with shipping companies regarding freight issues, proof of deliveries, and related items.
  • Assist in processing accounting reports, credit reports, and customer statements.
• Financial Analysis (10%)
  • Effectively manage and document customer accounts.
  • Assist customers with accounting-related issues.

Requirements

• A high school diploma or GED is required; some college courses or continued learning preferred.
• At least 3 years of credit/accounts receivable experience or equivalent education.
• Ability to calculate figures such as basic math, discounts, percentages, and proportions.
• Ability to read and interpret standard financial and business documents.
• Proficient in PC knowledge, including Microsoft Office.
• Highly organized and detail-oriented professional.
• Capable of working independently and within a team environment.
• Strong verbal and written communication skills.
• Respect for confidentiality practices.

Skills

• Precision Result Focused – Consistently achieve accurate results that minimize credit risk and maximize accounts receivable collections.
• Quality Control – Ensure all tasks are completed on time and without error using current processes and technology.
• Service-Oriented – Provide helpful, supportive communication with customers, team members, and management.
• Technical Problem Solver – Effectively and accurately resolve credit or collection issues affecting operations and customers.

Benefits

• Annual Bonus Plan
• Great Paid Time Off package
• Excellent medical plan with options tailored to associates and their families
• Dental (including orthodontia) and Vision Plan at no cost to associates
• 401k with company match (1-year vesting schedule)
• Tuition reimbursement
• Wholesale retail club membership
• Company-wide and departmental celebrations for milestones and goals

About Us

Edwards is a premier brand of quality apparel with over 50 years of experience serving the uniform market. We foster a collaborative work environment and prioritize a fun, healthy, and safe workplace. Our recently renovated modern office includes automated stand-up/sit-down workstations. This is a hybrid role (post onboarding and training), offering the opportunity to work both remotely and onsite in our Kalamazoo office.