Customer Contract Admin Analyst - Urgent Need (Onsite)

Location: Franklin Lakes, NJ • Duration: 12 Months • Hours/week: 40.00 • Shift: 1st Shift • Hourly Rate: $38

Responsibilities

• Support all aspects of the distributor chargeback and sales trace process, including submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors.
• Analyze and resolve chargeback, price variance, contract membership, and central membership error types in accordance with applicable OLAs, SLAs, policies, procedures, and business guidelines.
• Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk.
• Perform customer and GPO member management activities, including eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates based on policy and customer designation.
• Drive automation, process standardization, governance, and best practices across Contract Operations to increase efficiency, consistency, data integrity, and customer experience.
• Leverage tools and systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline and simplify operations.
• Maintain training materials, desktop procedures, and process documentation to support team effectiveness, knowledge sharing, and operational continuity.
• Communicate effectively with internal and external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of customer, distributor, and contract discrepancies.

Qualifications

• Bachelor’s degree preferred, or equivalent relevant experience, with 1-3 years of experience or demonstrated knowledge in chargebacks, pricing claims, membership management, contract operations, contracting technologies, automation, analytics, master data management, IT development, or continuous improvement activities.
• Strong technical skills with applications and platforms such as SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, ERP systems, reporting tools, and analytics solutions.
• Strong analytical and problem-solving skills with the ability to evaluate business drivers, identify root causes, and develop clear, practical solution recommendations.
• Strong communication, customer-centric, organizational, and stakeholder engagement skills with the ability to adapt to business needs while upholding company values.
• Innovative mindset with demonstrated ability to identify continuous improvement opportunities, champion change, support automation, and drive process excellence.
• Ability to plan, organize, prioritize, and manage a variable workload while meeting timelines and delivering accurate results.
• Self-motivated and able to work independently while contributing effectively in a team environment.

Pay

Hourly Rate: $38

Schedule

Total Hours/week: 40.00 • 1st Shift