Customer Contract Admin Analyst 1 – Urgent Need (Onsite)

Location: Franklin Lakes, NJ • Duration: 12 months • Hours: 40/week (1st shift) • Employment type: W2 contract • Level: Entry • Eligibility: US citizens, GC holders, GC EAD, OPT, EAD, or CPT

About the role

Reporting to the Manager of Contract Operations, the Analyst supports client price-activation processes through execution of letters of commitment, customer setup and maintenance, group transitions, and local contract management. This includes a broad range of agreement types such as custom, courtesy, self-distributor, and non-GPO contracts. The Analyst oversees commercial consumable sales contracts across all U.S. business segments, ensuring accurate and timely implementation to support business objectives.

Responsibilities

• Ensure accurate execution of letter of commitments (LOC), customer set-up and maintenance (CS&M), group purchasing organization (GPO) group transitions, and local contracts for new and renewal agreements.
• Serve as a key point of contact for internal and external inquiries related to pricing activation and membership.
• Collaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers.
• Support enterprise-wide operational capabilities, policy execution, process optimization, and governance to ensure effective implementation of complex contracting activities.
• Ensure alignment of external partners and customers with BD’s strategic objectives.
• Efficiently manage and resolve a high volume of external and internal inquiries using automation and reporting tools.
• Facilitate and lead internal and external calls to address and resolve stakeholder requests quickly and effectively.
• Understand and support client business and membership strategies to accurately communicate customer pricing eligibility for GPO and/or local agreement requests.
• Own and drive performance against key metrics, KPIs, SLAs, and Individual Impact goals aligned with organizational strategy.
• Manage price activation transitions ensuring accurate roster alignment and timely setup of effective dates for new and transitioning members.
• Efficiently manage member account additions and removals across multiple ERP platforms utilizing BOTs and automation tools to streamline processes.
• Prepare and distribute dealer notifications to distributors, detailing contract pricing and membership changes resulting from price activation transactions.
• Maintain centralized documentation of membership-related pricing exceptions in contracting playbooks.
• Communicate time-sensitive membership exceptions to relevant cross-functional teams to ensure downstream process alignment and mitigate financial risks.
• Identify and report local agreements requiring modifications due to GPO group transitions using Power BI or other reporting tools.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Serve as a subject matter expert to support the design and implementation of solutions that enhance accuracy, timeliness, and efficiency in the LOC, CS&M, and GPO group transition process.
• Collaborate with distributor partners on contract loading processes and testing.
• Partner with Business stakeholders to identify and implement improvements in GPO and local contract execution and renewal processes to drive sustainable results.
• Identify and implement opportunities to improve the overall customer experience through process and service enhancements.
• Work with varying teams to address contract execution activities impacting pricing accuracy.
• Participate in distributor calls as needed to resolve related issues.