Customer Contact Representative I

Salary Range: $42,411.20 - $67,412.80
Anticipated starting salary: $42,411.20

About the role

A rewarding career starts at Greenville Utilities, where all team members matter. GUC provides a friendly and supportive work environment as we all work together to bring sustainable and reliable utility solutions to our community every day. We value our employees by offering opportunities for professional and personal development, recognition, and a safe work environment.

GUC is searching for a highly motivated professional to provide assistance and support for a variety of customer service-related functions and processes. We are currently recruiting for a Customer Contact Representative I who will provide exceptional customer service through dedication to teamwork, customer satisfaction, and superior service for a multi-utility company in a fast-paced environment. As part of our team, you will be responsible for delivering individualized solutions for a diverse set of problems. Your ability to listen and respond attentively to customer needs and the ability to create and maintain relationships with clients is essential.

Requirements

• High School Diploma or G.E.D.
• Over one year of customer contact experience
• Strong organizational skills
• Excellent work ethic
• Ability to efficiently multi-task
• Ability to quickly learn specialized computer programs
• Ability to effectively communicate with customers and employees by phone, email, or in-person
• Ability to maintain regular attendance
• Valid Driver's License (preferred)
• Ability to communicate fluently in Spanish (a plus)
• Proficiency in Microsoft Word and Excel (a plus)
• Knowledge of Oracle CCS (preferred)

Schedule

Normal work schedule is Monday - Friday from 8:00 a.m. to 5:00 p.m.

Benefits

• Medical and Dental Plans
• Local Government Retirement System (LGERS) – regular full-time and designated part-time employees are eligible
• 401(k) and 457 plan, including company 401(k) employer contribution
• On-Site Health Clinic
• Paid Holidays
• Vacation and Sick Leave
• Flexible Spending Accounts
• Professional Development
• Tuition Assistance Program
• Wellness Programs
• Computer Purchase Program

Employment is contingent upon passing a physical examination including a drug/alcohol screening and a comprehensive background check.