Customer Compliance Specialist

About the role

With multiple shifts, cross-functional teams, and high customer visibility, this role offers the opportunity to lead compliance at scale while making a direct impact on customer trust and operational excellence within a global logistics organization.

Responsibilities

• Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA’s.
• Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
• Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements.
• Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
• Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
• Carrier performance reporting against agreed KPI’s and actioning trends for root cause & corrective actions.
• Participating in weekly carrier & customer task meetings along with monthly reviews & QBR’s.
• Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
• Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements.
• Participating in syncreon control tower / customer projects.
• Being the voice of the customer.

Qualifications

Market-competitive compensation package and the opportunity to grow within a global, high-performing organization. We invest in our leaders and provide exposure to large-scale operations, innovation, and career mobility—locally and globally.

Benefits

We Are Committed To Innovation and continuous improvement Inclusion, diversity, and belonging Empowering our people to reach their full potential

Pay

Market-competitive compensation package

Schedule

Multiple shifts