Customer Compliance Representative II

Key Responsibilities

• Review customer and product repair requirements daily to ensure absolute compliance with purchase orders, contracts, and command media procedures.
• Serve as a secondary point of contact for customer accounts, providing transparent communication regarding receipt status for repairs.
• Proactively identify and execute Value Added Services (VAS) opportunities across both Services and Spares portfolios; leverage the compliance review process to propose strategic enhancements that drive business growth and optimize customer lifecycle support.
• Analyze complex customer issues and coordinate with Operations, Quality, and Engineering to implement creative, systemic corrective actions.
• Utilize Lean Manufacturing and Six Sigma principles to continuously improve compliance processes; participate in Kaizen events and process walks on the manufacturing floor.
• Interpret technical specifications, standards, and component manufacturing manuals to ensure all work scopes align with FAA and military aerospace standards.
• Assist the Customer Service Manager in developing work scopes, facilitating customer account management, and supporting AOG (Aircraft on Ground) emergency requirements.
• Organize and prioritize multiple activities in a team environment to drive continuous improvement projects and ensure on-time delivery.

Required Education, Experience, & Skills

• High School Diploma with 3+ years of relevant work experience in a regulated manufacturing or aerospace environment.
• Proven ability to follow and interpret command media procedures and strict regulatory policies.
• Demonstrated ability to solve complex problems and implement systemic corrective actions.
• Strong interpersonal and communication skills, with the ability to coordinate effectively across internal teams and external customers.
• Ability to manage multiple tasks and prioritize activities in a fast-paced team environment.
• Willingness to enter the FAA-mandated Anti-Drug and Alcohol Program and undergo random screening.

Preferred Education, Experience, & Skills

• Associate’s degree in Business, or a Technical field.
• Previous experience with government contracting agencies, Airline/MRO procurement, or Aftermarket Repair Stations.
• Experience using ERP systems and proficiency with MS Office Products.
• Certification or practical experience in Lean Manufacturing or Six Sigma.
• Technical understanding of electronic components and BAE Systems product applications, including knowledge of Military and FAA standards.

Pay Information

Full-Time Salary Range: $64935 - $110390
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits

• Health, dental, and vision insurance
• Health savings accounts
• A 401(k) savings plan
• Disability coverage
• Life and accident insurance
• Employee Assistance Program
• Legal plan
• Discounts on home, auto, and pet insurance
• Recognition program

About BAE Systems Electronic Systems

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale.