Customer Communications Specialist

About the role

GoHiya is seeking a Customer Communications Specialist for hands-on work centered on customer resolution and the day-to-day demands of inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The operating lens is customer communications specialized execution within contact center operations, so incomplete information is surfaced before it becomes downstream rework.

What matters most: quality is visible when customer resolution is accurate enough for others to act on and unresolved items are documented rather than guessed. For GoHiya, that result is measured through customer communications specialized execution within contact center operations.

Responsibilities

• Review the Customer Communications Specialist workflow by helping the team escalate complex cases with enough context for the next owner.
• Maintain the Customer Communications Specialist workflow by helping the team handle assigned customer or client requests.
• Track the Customer Communications Specialist workflow by helping the team review available case history before responding.
• Own the Customer Communications Specialist workflow by helping the team resolve routine issues within approved authority.
• Coordinate the Customer Communications Specialist workflow by helping the team document commitments and next actions.

Skills

• Use Omnichannel Customer Support and Quality Assurance confidently when carrying out customer communications specialized execution within contact center operations.
• Apply Client Communication without losing track of exceptions, owners, or deadlines tied to customer communications specialized execution within contact center operations.
• Document Customer Communications Specialist Workflow decisions clearly enough that another teammate can follow the reasoning behind customer communications specialized execution within contact center operations.
• Use sound judgment around Customer Support, especially when customer communications specialized execution within contact center operations requires escalation instead of assumption.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $44,000–$66,000 per year.