Customer Communications Specialist

Responsibilities

• Serve as the initial point of contact for all BayCare Health System hospitals via hospital switchboards.
• Respond promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner.
• Ensure prompt and proper contact with customer via standard scripts and procedures.
• Deliver world-class customer service in a high-stressed, fast-paced work environment.
• Self-motivated and have proven ability to multi-task between various systems and support service objectives.
• Proficient in the following modalities: Customer Service and Emergency Response.
• Maintain logs, pull data and run reports.
• Provide support in relation to the department by maintaining department directory, middleware applications and knowledge base.
• Assist with department projects as needed.
• May handle difficult situations and assist with training and assessment of newly hired Customer Communication Specialist team members.

Requirements

• Education Required: High School Diploma or Equivalent
• Preferred: Associate - Related Field
• Experience Required: Customer Service experience - 1 year
• Specific Skills: Must be able to complete 240 hours of training
• Maintain appropriate logs
• Handle emergency responses
• Provide customer service
• Experience with Microsoft office

Qualifications

Self-motivated and able to multi-task between various systems and support service objectives.

Skills

• Customer Service
• Emergency Response

Benefits

Not specified

Pay

Not specified

Schedule

Varies – Does include weekends, holidays and overnights