Customer Communications Specialist

Schedule

Location: Winter Haven’s Hospital – Winter Haven, Florida

Status: Part-time

Shift: Varies – includes weekends, holidays and overnights

Responsibilities

• Serve as the initial point of contact for all BayCare Health System hospitals via hospital switchboards.
• Respond promptly to internal and external customer inquiries, transfer calls to appropriate areas, and work through various emergency response codes/plans.
• Schedule customer appointments for various procedures and departments.
• Resolve issues in an appropriate and timely manner.
• Ensure prompt and proper contact with customers using standard scripts and procedures.
• Deliver world‑class customer service in a high‑stress, fast‑paced environment.
• Multi‑task between various systems and support service objectives.
• Maintain logs, pull data, and run reports.
• Provide support to the department by maintaining the department directory, middleware applications, and knowledge base.
• Assist with department projects as needed.
• Handle difficult situations and assist with training and assessment of newly hired Customer Communication Specialist team members.
• Perform other duties as identified/defined.

Requirements

• High School Diploma or equivalent (required).
• Associate degree in a related field (preferred).
• At least 1 year of customer service experience (required).

Skills

• Ability to complete 240 hours of training.
• Maintain appropriate logs.
• Handle emergency responses.
• Provide customer service.
• Proficiency with Microsoft Office.
• Customer service and emergency response modalities.

Benefits

BayCare’s network includes 16 community‑based hospitals, a long‑term acute care facility, home health services, outpatient centers and thousands of physicians. With more than 30,000 team members, the organization promotes a forward‑thinking philosophy built on trust, dignity, respect, responsibility, and clinical excellence. Employees enjoy a culture that blends high‑tech with high‑touch, offering opportunities for personal and professional success.