Customer Communications Representative I
About The Company
Canon U.S.A., Inc. is a prominent leader in the digital imaging industry, providing innovative solutions across consumer, business-to-business, and industrial markets throughout the United States, Latin America, and the Caribbean. With a robust global revenue of approximately $28.5 billion, Canon Inc. has maintained its position in the top 10 for U.S. patents granted for 41 consecutive years as of 2024. The company is committed to the principles of Kyosei, emphasizing social and environmental responsibility. Canon U.S.A. aims to deliver high-quality products and services that meet the evolving needs of its customers while fostering sustainable growth and community engagement.
About The Role
The Customer Communications Representative I plays a vital role in ensuring the seamless handling of service calls, providing exceptional customer service to both internal teams and external clients. This position involves answering service inquiries, accurately entering data into company systems, and managing level 1 call types efficiently. The role requires a customer-focused mindset, attention to detail, and the ability to respond promptly to routine customer needs. The representative acts as a key point of contact, ensuring that all customer interactions are handled professionally and with a sense of urgency. This is a full-time position based in Burlington, NJ, offering an opportunity to be part of a dynamic team dedicated to delivering outstanding service and support.
Qualifications
- High School Diploma, GED, or equivalent experience
- 1 to 2 years of related customer service or call center experience
- Strong verbal and written communication skills
- Proficiency in MS Office Suite (Word, Excel, Outlook)
- Excellent attention to detail and organizational skills
- Ability to multitask effectively in a fast-paced environment
- Successful completion of Call Taker New-Hire