Customer Claim Case Manager

About the role

Founded in 1923, Peerless Pump Company is a US-based manufacturer of horizontal and vertical centrifugal pumps for fire, industrial, and municipal applications. With pump installations in 145 countries, Peerless is globally recognized for engineering tough, reliable, and versatile pump solutions with extensive flow and pressure capabilities. From our production facilities in Indianapolis and Houston to our service centers in Lubbock and Fresno, Peerless pumps are designed to protect people and property from fire and to bring water where it’s needed most. Our product quality is second to none, but it’s our people who’ve made us Peerless for over 100 years. Our legacy of innovation is fueled by attracting, training, and retaining employees from diverse backgrounds. With competitive benefits and a strong emphasis on development, growth, and innovation, Peerless employees come seeking a job but stay to build a career.

Responsibilities

• Manage customer claims end-to-end through Peerless' claims process using Salesforce, including warranty and non-warranty investigations, negotiations, and rectifications
• Evaluate complex product and job site conditions to determine root causes of failures, collaborating with quality and engineering teams on corrective actions
• Communicate directly with customers and end users to understand claim details and drive timely, cost-effective resolutions including credit memos and RMAs
• Partner with Engineering and Manufacturing to validate technical issues, assess cost and production impacts, and initiate drawing modifications for process improvement
• Analyze claims data and prepare periodic reports on complaints, specification errors, warranty trends, and non-warranty claims per internal procedures
• Utilize SAP SD/CS modules and recommend deployment of field technicians and engineers to troubleshoot cases at job sites when needed

Requirements

• An Associate’s degree in business, Supply Chain, Quality Management, or related field with 3-6 years of job-related experience in a manufacturing environment
• Strong knowledge of casting, machining, and large-scale fabrication techniques with proven experience in quality management or supplier development
• Proficiency with Microsoft Office suite and familiarity with SAP SD/CS modules or similar ERP systems
• Excellent written and oral communication skills with the ability to track and resolve multiple complex projects concurrently

Qualifications

• Experience with rotating and hydraulic equipment including drivers, controls, and system interfaces
• Advanced understanding of pump principles, hydraulics, and product application troubleshooting
• Familiarity with Salesforce as a case management tool and ISO 9001/14001/45001 quality standards

Skills

• Detail-oriented problem solving
• Technical knowledge of pumps and rotating equipment
• Proven ability to manage multiple complex cases simultaneously
• Excellent communication skills for engaging customers and cross-functional teams

Benefits

Our total compensation and benefits package includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization. To learn more about our benefits, please visit: Grundfos Benefits

Pay

The salary range for this position is $68,200 to $104,535. Individual pay will be determined based on market location and the candidate’s profile.

Schedule

Flexible hours and home working opportunities are available.

Equal Opportunity Employer

We are committed to providing a fair and accessible hiring process. We look forward to hearing from you!