Customer Centre Service Advisor

For questions about this job, contact Paul Pichur, Team Leader Clinical Engineering: Paul.pichur@nhs.uk or 0113 2065913.

Shortlisting date: 21/09/2026. Interview dates: 06–08/10/2026.

About the role

The Clinical Engineering Service manages a wide range of medical equipment and associated services across Leeds Teaching Hospitals NHS Trust, supporting the safe and effective delivery of patient care. Working as part of the Service Reception Team, you will coordinate service activities and help ensure the smooth operation of the department. The post is primarily based at St James’s University Hospital, with occasional cover required at Leeds General Infirmary.

This is an excellent opportunity for a motivated and organised individual with strong communication and customer service skills to join a friendly and supportive team in a busy healthcare environment, collaborating with a range of healthcare professionals to directly support patient care.

About the team

Clinical Engineering is a large, diverse, and welcoming team within the Medical Physics Department at Leeds Teaching Hospitals NHS Trust, forming part of the Oncology Clinical Service Unit. The team manages the lifecycle of approximately 40,000 medical devices used across the Trust and community healthcare settings throughout Leeds and the surrounding areas.

The Reception Team is at the heart of the department, providing essential administrative and operational support that helps keep services running efficiently. The team works closely with engineers, suppliers, clinical staff, and external partners, coordinating service requests, managing parts and consumables, processing deliveries, and handling enquiries. The culture is supportive and collaborative, where every team member is valued and encouraged to develop their skills.

Responsibilities

• Support technical teams by coordinating service requests and managing job workflows.
• Manage and procure spare parts for the repair and maintenance of medical equipment.
• Accurately record equipment and service information using departmental databases.
• Handle incoming equipment for repair and service, ensuring efficient processing and scheduling.
• Manage goods receiving activities, including checking and processing deliveries.
• Maintain equipment inventory records and asset registration data.
• Assist with the commissioning and acceptance of new medical equipment.
• Prepare and package medical equipment safely for transport and external repairs.
• Carry out minor equipment repairs and checks where appropriate.
• Contribute to service improvements and develop procedures within your area of responsibility.

Requirements

We are looking for a proactive and organised individual who enjoys working in a busy, team-focused environment and can provide high-quality support to both technical and clinical services. Strong organisational skills, attention to detail, excellent communication abilities, and a commitment to delivering a reliable service that supports patient care across the Trust are essential.

About Leeds Teaching Hospitals NHS Trust

The Trust’s values, The Leeds Way, are: Responsible, Open and Honest, One Team, and Kind. Its priorities are:

• People
• Improvement and Innovation
• Partnerships
• Outcomes

The Trust’s purpose is to deliver excellent, safe, and sustainable care for every patient every time.

Sponsorship eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospitals NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route.