Customer Care Support Specialist I

About the role

As a Customer Care (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Affirm the proper naming and saving of documents in the document management system
• Afford assistance to customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Afford compliance standards to be met for audit purposes
• Timesheet reviewing and time tracking
• Afford accurate and efficient completion of payroll checklists for assigned agencies
• Collaborate with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Requirements

• A high school diploma or GED
• An associate degree preferred

Qualifications

• Self-motivated
• Ability to work independently and as part of a team
• Excellent communication skills, both verbal and written
• Attention to detail
• Strong organizational skills

Skills

• Customer service skills
• Phone call handling skills
• Document management
• Time tracking and payroll processing

Benefits

Grow your career with us. Grow your impact with us.

Pay

Competitive wages & benefits

Schedule

Monday to Friday, 9am to 6pm