Customer Care Support Specialist

About the role

The Customer Care Support Specialist will administer supply and dispatch support for contracted accounts via phone, fax, mail, and email. This role includes efficiently dispatching technicians for service calls, maintaining accurate call records, and serving as a central point of communication for customer care inquiries. The position is fully onsite.

Responsibilities

• Administer supply and dispatch support for contracted accounts through phone, fax, mail, and email.
• Efficiently dispatch technicians for service calls.
• Maintain accurate records related to service calls.
• Act as a central point of communication for customer care calls.

Qualifications

• Education: High School Diploma or GED.
• Experience: Minimum of 1 year in a combination of order processing, customer service, customer account maintenance/support, and dispatch.

Skills

• Detail-oriented with a self‑starter attitude.
• Demonstrated use of CRM systems preferred.
• Professional telephone manner with the ability to handle a fast‑paced environment.
• Good communication skills for both one‑on‑one and small group interaction.

Pay

Pay Rate: $17 per hour (contract to hire).