Customer Care Supervisor (Call Center Supervisor)

See our current open positions.

About the role

We are looking for enthusiastic individuals who are passionate about customer service and eager to contribute to our dynamic and innovative environment. At Equity Bank, you will have the opportunity to:

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction.
• Manage and resolve customer inquiries and complaints effectively.
• Adhere to all policies and procedures to maintain a safe and secure banking environment.
• Perform other duties as assigned.

Requirements

• A high school diploma or equivalent.
• Experience in a customer service role preferred.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.

Qualifications

• Proficiency in Microsoft Office Suite.
• Knowledge of banking products and services.
• Basic understanding of financial regulations.

Skills

• Customer service orientation.
• Effective communication skills.
• Problem-solving abilities.
• Attention to detail.

Benefits

• Competitive compensation package.
• Health insurance coverage.
• Paid time off.
• Professional development opportunities.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Full-time position available.

Benefits

• Health insurance coverage.
• Paid time off.
• Professional development opportunities.

Equity Bank is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions.

Applicants have rights under Federal Employment Laws. Please click on the links* below for more information:

• Family Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act
• e-Verify Participation
• e-Verify Participation (En Español)
• OSC Right to Work
• OSC Right to Work (En Español)
• EEO Supplement

*These documents contain links for third-party websites. The privacy policy, level of security or accessibility standards may differ from Equity Bank’s site. Equity Bank does not guarantee content or functionality of third-party sites and is not responsible for viewpoints, advertisers or external services offered.