Customer Care Specialist - Inside Sales

About the role

Serve as the primary contact for customer inquiries, orders, pricing requests, shipment updates, and issue resolution. Build trusted relationships with customers through proactive communication and responsiveness. Support customer retention through consistent follow-up and relationship management.

Responsibilities

• Deliver an Exceptional Customer Experience
• Support Sales Growth
• Resolve Customer Issues
• Maintain CRM and Account Data

Requirements

• 2+ years of customer service, inside sales, account support, or customer success experience
• Strong communication and relationship-building skills
• Excellent organizational skills with the ability to manage multiple priorities
• Experience working in a fast-paced environment with high attention to detail
• Proficiency in Microsoft Office and CRM systems
• Problem-solving mindset with a passion for helping customers succeed

Qualifications

• Manufacturing, industrial, distribution, or B2B experience is a plus

Skills

• Customer service
• Inside sales
• Account support
• Customer success

Benefits

Voted one of Dayton’s Best Places to Work – 5 Years in a Row!

Pay

Competitive compensation and benefits package

Schedule

Flexible Hybrid Schedule

Benefits

Opportunity to make a direct impact on customer satisfaction and company growth

Career Development

Career development and advancement opportunities

Company Culture

Collaborative, team-oriented culture where employees genuinely enjoy working together

Location

Miamisburg, OH (Hybrid – on-site a few days/month after training)

Application

Apply for this Position