Customer Care Specialist II

Essential Responsibilities

• Provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations.
• Provide information or guidance to rental car customers using a positive, empathetic and professional approach.
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution.
• Develop and maintain product, process and technical knowledge related to services.
• Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience.
• Maintain performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance.

Verra Mobility Values

• Own It: Focus on high performance and drive toward breakthrough outcomes. Ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right: Champion integrity and good character. Model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort: Lean into conversations, decisions and actions that move the business forward, even when they feel uncomfortable. Challenge assumptions, address issues early and prioritize progress over ease.
• Win Together: Believe in growing and inspiring people together. Seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.