Customer Care Specialist II

Position Overview

Are you looking for your next BIG career move? You are a great fit for this role if you are a stand up individual, ready to put our customers first and provide top notch support on a passionate team. This is not your average contact center! We take your success seriously!

What You'll Do

• Provides customers with a one-stop resolution and education on products and services
• Provides account information and/or status
• Solves product or service-related problems
• Processes payments
• Displays a positive, professional, and empathetic customer-focused approach
• Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently
• Develops and maintains product, process, and technical knowledge related to services
• Exhibits effective communication skills tailored to the audience
• Is able to document customer interactions in a clear and concise manner

What We're Looking For

• A High School Diploma or GED equivalent
• 2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
• Proficiency with Windows based applications, including Office and Outlook
• Minimum of 30 words per minute typing skills
• Strong interpersonal skills and ability to interact with varying personalities
• Bi-lingual (Spanish) is a plus
• Must demonstrate reliability and dependability, including schedule adherence and attendance
• Flexibility to work any shift between the hours of 8:30AM to 8:30PM EST time M-F and 10AM to 5PM Saturday
• Bi-lingual is a plus!

Verra Mobility Values

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.