Customer Care Specialist II
About Us
Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways and serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles worldwide through connectivity with hundreds of tolling and issuing authorities.
As a future-focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow, ensuring more people around the world reach their destination safely and easily.
About the Role
This is an opportunity for a stand-up individual ready to put customers first and provide top-notch support on a passionate team. Our contact center is not average—we take your success seriously with a clear and dedicated training program designed to help you perfect your skills and become a universal agent. The program is built in layers to support your career growth.
Responsibilities
- Provide customers with one-stop resolution and education on products and services, including:
- Providing account information and/or status
- Solving product or service-related problems
- Processing payments
- Display a positive, professional, and empathetic customer-focused approach
- Utilize tools and online resource materials to deliver accurate information while navigating multiple computer applications proficiently
- Develop and maintain product, process, and technical knowledge related to services
- Exhibit effective communication skills tailored to the audience
- Document customer interactions in a clear and concise manner
Requirements
- High School Diploma or GED equivalent
- 2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
- Proficiency with Windows-based applications, including Office and Outlook
- Minimum of 30 words per minute typing skills
- Strong interpersonal skills and ability to interact with varying personalities
- Bilingual (Spanish) is a plus
- Must demonstrate reliability and dependability, including schedule adherence and attendance
- Flexibility to work any shift between the hours of 8:30 AM to 8:30 PM EST Monday through Friday, and 10 AM to 5 PM on Saturday
Values
An ideal candidate for this role naturally aligns with the Verra Mobility Core Values:
- Own It: Focus on high performance and drive toward breakthrough outcomes. Ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right: Champion integrity and good character. Model ethical behavior, demonstrate good judgment, and act courageously.
- Choose Courage Over Comfort: Lean into conversations, decisions, and actions that move the business forward, even when uncomfortable. Challenge assumptions, address issues early, and prioritize progress over ease.
- Win Together: Grow and inspire people together. Collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.