Customer Care Specialist I

Your activities Responds to inquiries and requirements from business partners/customers in a timely and professional manner incl. product information, price, availability, lead-time, order entry, basic technical assistance, expediting, etc.Demonstrates a consistent commitment to service excellence by maintaining a high level of professionalism, integrity, ethical behavior and mutual respect at all timesFollows standard operating procedures (SOPs) and business guidelinesStrives to provide a timely first call resolution utilizing designated support and business resources, and provides a warm transfer to an appropriate supporting colleague when not possibleTakes proactive ownership of opportunities and issuesCoordinates with sales team members on customer support and growth initiativesParticipates in business partner/customer visits to WIKA locationsStrives for a high level of business partner/customer satisfaction and Net Promoter ScorePromotes services and tools that improve business efficiencies with business partners/customers Prepares certificates of compliance and other assorted documentation when requiredPerforms other duties as assigned Your profile High School Diploma required; Post secondary degree in a business or technical discipline preferredPrevious Customer Service experience a plusAbility to read, understand and accurately interpret customer drawingsAbility to process technical informationExcellent verbal and written communication skillsExpresses strong, professional telephone etiquetteProficient with Microsoft Office Benefits: Work-life integrationMobile workingFlexible working hoursPension schemeGood development opportunitiesEmployee discountsAttractive remuneration systemHealth initiatives The WIKA Group is among the world leaders in measurement technology with its products and services. With excellent sensing solutions, we enable safe, efficient and sustainable processes. And this for more than 75 years. More than 11,000 employees are currently committed towards this end. Together we meet the megatrends of demographic change, digitalisation and sustainability. This brings with it challenges, and many opportunities. Innovation and growth arise from new perspectives and ideas. What are yours? Join us on the way to a better future. Apply now