Customer Care Specialist I
Job Summary
The Customer Support Specialist helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Receive and respond to customer requests via the inbound call queue and support ticketing systems.
- Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
- Provide Tier 1 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution.
- May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
- Document customer inquiries, status, and resolution.
- Work across teams when needed and follow up with customers to resolve issues satisfactorily.
Qualifications And Experience
- A high school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
- Proven customer support or client service experience.
- Strong phone, email contact handling skills and active listening.
- Familiarity with CRM systems and practices, preferred.
- Customer orientation and ability to adapt/respond to different types of personalities.
- Excellent communication and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Experience in title, registration, DMV, or dealership, preferred.
- Technical support experience is preferred.
Pay
The hourly rate range for this position is: $19.00 - $22.00
Schedule
Final compensation for this position will be determined based upon the applicant’s relevant experience, skillset, education, location, business needs, market demands, and other factors as permitted by law.
Benefits
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retailer Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
About the Role
Vitu is the leading innovator in Vehicle-to-Government (V2Gov) technology, transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.
Skills
High school diploma or equivalent; Associate's or Bachelor's degree is a plus. Proven customer support or client service experience. Strong phone, email contact handling skills and active listening. Familiarity with CRM systems and practices, preferred. Customer orientation and ability to adapt/respond to different types of personalities. Excellent communication and problem-solving skills. Ability to multitask, prioritize, and manage time effectively. Experience in title, registration, DMV, or dealership, preferred. Technical support experience is preferred.
Benefits
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retailer Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement