Customer Care Specialist

Essential Functions

• Provide excellent service, nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty
• Track contract expirations to proactively approach existing customers for renewal and cross sell opportunities
• Respond to customer queries and address service complaints in a timely manner
• Retain and grow the service business by identifying potential solutions to the existing client base
• Make necessary sales presentations to customers as required
• Acquire and maintain sound knowledge of all product lines and services offered
• Explain new products and benefits to existing customers
• Partner with internal departments to communicate potential service issues and relay customer needs
• Retain and submit cross sell and up-sell opportunities to our already well-established client base through a combination of in person meetings, phone calls, email, and direct marketing efforts.
• Utilizing the SCORE Program
• Collect and Analyze customer feedback and help develop new techniques to ensure customer retention

Job Profile

A high school diploma or GED is required, college degree preferred in addition to previous customer facing role in customer service.

Skills/Behaviors Required

• Customer Service
• Empathy/Patience
• High Energy / Upbeat
• Conflict Resolution
• Problem-Solving Skills
• Communication Skills
• Organization Skills

Pay and Benefits

The budgeted pay range for this role as of November 2024 is $52,921.00 – $105,842.00. This range is based on multiple factors, including but not limited to tenure, previous experience, qualifications, certifications, and geographic considerations. Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.