Customer Care Specialist

About the Role

The Senior Customer Care Specialist is a valued member of the Executive Office of Customer Care (EOCC) Fraud team. You will use sound judgment to classify fraud concerns consistently, accurately, and in a timely manner, coordinate with internal departments to determine fraud status, and communicate directly with consumers regarding their fraud concerns.

• Promptly and accurately capture customer concerns in the complaint management system.
• Promptly and accurately route customer concerns, using the complaint management system, to the Enterprise Fraud Group (EFG).
• Communicate OMF fraud determinations to the consumer.
• Establish effective, professional rapport with both internal and external customers.

Requirements

• High School Diploma or GED required.
• 1-2 years of customer service experience.
• Ability to manage multiple responsibilities while adhering to the department's productivity and quality standards.
• Possess objective analytical and problem-solving skills.
• Ability to verbally communicate with internal and external customers effectively.
• Strong data entry and computer knowledge.
• Strong attention to detail and multitasking.

About Us

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products helps people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. At every level, we're committed to an inclusive culture, career development, and impacting the communities where we live and work.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off (15 days' vacation per year, prorated based on start date).
• Paid sick leave as determined by state or local ordinance (prorated based on start date).
• 11 paid holidays (4 floating holidays, prorated based on start date).
• Paid volunteer time (3 days per year, prorated based on start date).