Customer Care Specialist 1 - Minnesota (Remote)

In this role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country during peak/scaled events. The ideal candidate is caring and compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding service to all customers. This is a fully remote, work-from-home position with location restrictions.

Responsibilities

• Act as a Brand Ambassador for Nordstrom, providing world-class service to all customers.
• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts.
• Provide customers with critical service and product information, ensuring customer satisfaction.
• Process orders and enter data into the order entry system.
• Track customer packages.
• Other duties as assigned.

Requirements

• 6+ months of experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred).
• Ability to meet Nordstrom’s Work from Home Guidelines and expectations.
• Excellent communication skills.
• Ability to work in a fast-paced environment and demonstrate a high sense of urgency.
• Understanding of computer systems and troubleshooting issues with minimal assistance.
• Ability to work a set schedule (scheduled start, stop, breaks, and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times.
• A quiet, distraction-free, secure home workspace.
• Ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership.
• Wired, high-speed Internet, Modem or Router with Ethernet Port – Thin client must connect directly (No Cellular Based, Satellite Internet, or Wi-Fi).

Schedule

• Full-time, with shift times varying based on business need.
• Schedule flexibility, including nights, weekends, and holidays, is required.
• Paid training: Monday - Friday for 4 weeks, 7:00 AM – 4:00 PM PST (attendance required). Start dates as soon as September 14th.

Pay

Minnesota: $15.75 - $26.00 hourly. Pay offers are dependent on location, as well as job-related knowledge, skills, and experience.

Benefits

• Medical, vision, and dental insurance.
• Retirement and paid time away.
• Life insurance and disability.
• Merchandise discount and EAP resources.
• 401k and performance-based incentives/bonuses (eligibility requirements may apply).

Work from home subsidy: $50/month.