Customer Care Representative - Tampa

About the role

ICP Group is seeking a Customer Care Representative for its Tampa, FL location. This role serves as a vital part of a prominent global manufacturer headquartered in Andover, MA.

Responsibilities

• Answer all incoming calls with a positive and upbeat attitude, providing exceptional customer service to both internal and external customers.
• Accurately enter all received orders and communicate any exceptions to customers.
• Master the Syspro operating system to enter orders, retrieve customer history, stock status, and sales order status.
• Process Return Material Authorizations and Credits.
• Maintain account relationships with key decision-makers at dealer accounts.
• Create and assemble marketing materials for Sales Representatives.
• Proof and edit documents as assigned.
• Complete other duties as assigned.

Requirements

• Experience in a customer service role.
• Strong communication skills.
• Experience with entering and looking up data within an ERP system.
• Retail industry experience is a plus!

Qualifications

The ideal candidate will possess a high school diploma or equivalent and have a minimum of 1 year of relevant experience in a customer service role. Proficiency in Microsoft Office Suite is preferred.

Skills

• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Attention to detail and ability to handle sensitive information.
• Knowledge of ERP systems (Syspro).

Benefits

This role offers competitive compensation starting at $22 - $23 per hour, along with comprehensive benefits including health insurance, retirement plans, and paid time off.

Pay

$22 - $23 per hour

Schedule

Hybrid schedule: In-office Tuesday, Wednesday, and Thursday, and remote Monday and Friday.