Customer Care Representative
Joyce Meyer Ministries · Fenton, MO · 2 mo ago
Customer ServiceFull-time
Responsibilities
- Buils lasting relationships with friends and partners
- Understand and strive to meet or exceed customer care metrics
- Engages in active listening, both verbal or written, and responds accordingly with efficiency and accuracy
- Responds to written communication and verbal responses over the phone
- Maintains knowledge of our resources, current and past campaigns via tools provided
- Able to enter data with speed and accuracy
Qualifications
- Proficient with Microsoft Office 365 – Outlook, Word, Excel
- Knowledge of contact center software helpful
- Customer service experience preferred
- Agile professional with ability to juggle multiple priorities
- Able to work independently with minimal direction
- Able to work in a team environment and be detail oriented
- Excellent verbal and written communication skills
- Strong typing skills
- Able to learn new software & systems, technology and processes
- Able to remain calm in a stressful situation
Benefits
- Mission-driven job that also pays
- Medical Plan with no out-of-pocket premiums
- Generous HSA contributions
- Free Dental
- Free long-term disability and life insurance
- Wholistic Wellness Program
- Employee Assistance Program for you and your family
- 403(b) generous matching
- Discount on ministry resources
- Options to work from home with a hybrid work environment
- Paid time off
- Professional Development
- Tuition Reimbursement