Customer Care Representative II
About the role
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933. Southern Glazer's is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.
The Customer Care Representative II provides information to customers in response to inquiries about products and services. Assists customers placing product orders.
Responsibilities
- Answer inquiries regarding customers' accounts
- Keypunch supplier and sample withdrawals
- Enter financial data into company records; issue credit and debit memos
- Handle returned mail
- Research shortage and miss shipped claims
- Process/enter orders and pick-ups
- Handle call volume from the customer service queue
- Process winery direct orders
- Responsible for scanning and indexing customer credit files into the imaging system
- Add/drop partners, self-incorporated accounts and inactive systems.
- Identify outdated, obsolete and duplicate documents from customer files
- Handle all salespersons changes at the beginning of each month
- Research returned mail with an incorrect address and make the necessary corrections
- Handle delivery claims, logs (shortage claims, miss ships, etc.) and error files
- Pull faxes and invoices off the printer and distribute to appropriate desks; communicate with Salesforce, customers, and Accounts Receivables
- Perform job in accordance with company and departmental policies and procedures
- Perform other job-related duties as assigned
Requirements
- High school diploma or equivalency plus one year of experience
- Knowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectives
- Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
Benefits
- Comprehensive medical and prescription drug coverage
- Dental and vision plans
- Tax-saving Flexible Spending Accounts
- Disability coverage
- Life insurance plans
- 401(k) plan
- Tuition assistance
- Wellness program
- Parental leave
- Vacation accrual
- Paid sick leave
Pay
Southern Glazer's offers a competitive package with starting hourly pay rate of $18.93 - $28 / hour. This hourly range is an average range for this position. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.
Schedule
This position is Full Time and will work daily in our Puyallup office located at 1025 Valley Ave NW, Puyallup, WA 98371.