Customer Care Representative II

Responsibilities

• Supports assigned client group(s) performing moderate complexity health related customer excellence activities.
• Makes moderately complexity, inbound and outbound, health related customer calls following set scripts, procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence.
• Demonstrates caring and empathy when delivering sensitive health information.
• Effectively responds to all customer inquiries received by various digital methods including telephone, fax, email, chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.

Requirements

• Work Experience: 1 to 2 years related customer service excellence experience; typically, with minimum 1 year as CSR1 level.
• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Qualifications

• High School Diploma or Equivalent (Required).
• Some College Courses (College level clinical laboratory education preferred) (Preferred).

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program.
• Blueprint for Wellness® mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

Pay and Schedule

• Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift.

Schedule

• Tuesday to Saturday, 1:00 PM to 9:30 PM EST.