Customer Care Representative II

About the role

This role supports homeowners by managing warranty and customer care activities throughout the post-closing phase of the homebuilding process. The position works under limited supervision to resolve a wide range of customer concerns, coordinate corrective actions, and ensure service commitments are met. The role applies broad knowledge of operational systems, warranty standards, and construction practices to address moderately complex issues. We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. Join a supportive environment where teamwork and the open exchange of ideas are highly valued, with team-building events and social gatherings such as company outings, holiday celebrations, and regular office socials. Work is generally performed in a combination of office, model home, and field environments, including occupied homes, completed homes, and active construction sites. Frequent local travel between communities and homeowner residences is required to conduct inspections, coordinate repairs, and respond to warranty requests. Work may require exposure to outdoor conditions such as heat, cold, dust, noise, and uneven terrain when visiting construction sites or inspecting homes. Physical requirements include the ability