Customer Care Representative - Field

About the role

The Field Customer Care Representative provides warranty and service support to homeowners through on-site inspections, homesite visits, and detailed evaluations of warranty concerns.

Responsibilities

• Investigate complex warranty and service issues
• Coordinate multiple trades to resolve concerns
• Manage case documentation and ensure quality and safety standards
• Communicate effectively with homeowners, trade partners, and internal teams

Requirements

• High school diploma (technical training preferred)
• 2+ years of experience in residential construction or warranty service
• Proficiency in Microsoft Office and CRM platforms
• Ability to perform physical site visits, including mobility on uneven terrain and lifting up to 25 lbs

Skills

• Strong construction knowledge
• Technical problem-solving
• Organizational skills and professionalism
• Customer-focused attitude