Customer Care Representative

About the role

Ultimate Staffing is seeking a Customer Care Representative who excels in a fast-paced environment, enjoys assisting customers, and takes pride in delivering outstanding service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Build positive relationships with customers, dealers, territory managers, and internal teams.
• Research, troubleshoot, and resolve customer concerns while maintaining high service standards.
• Escalate unresolved issues appropriately to ensure timely resolution.
• Process customer orders, demo requests, returns, credits, warranty claims, and replacement orders.
• Review order status and provide accurate updates to customers and internal stakeholders.
• Submit order changes, cancellations, and addendums while maintaining data accuracy.
• Track shipments and proactively communicate status updates.
• Develop a strong understanding of company products, pricing, and customer solutions.
• Utilize company systems, including electronic catalogs, the corporate website, and AS400.
• Verify inventory availability and provide product recommendations and information.
• Maintain an open issue log and follow through on outstanding customer requests.
• Review daily operational reports and identify opportunities to improve service.
• Participate in team meetings, training programs, and ongoing professional development.
• Partner closely with Customer Care Supervisors, Leads, Distribution Center Services, Dealers, and Territory Managers.
• Contribute to a positive, collaborative, and customer-first culture.
• Support special projects and additional responsibilities as assigned.

Requirements

• High School Diploma or GED equivalent.
• 1+ years of customer service, administrative, call center, sales support, or related experience preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to learn new systems and processes quickly.

Preferred Skills

• Experience supporting customers via phone and email.
• Familiarity with AS400 / order management, inventory, or ERP systems.
• Experience working with dealers, distributors, or business customers.
• Demonstrated ability to provide exceptional customer service and build strong relationships.

What Success Looks Like

The ideal candidate delivers a positive and professional customer experience in every interaction, responds quickly and accurately to customer requests, takes ownership of issues and follows through to resolution, collaborates effectively across departments, and consistently meets service-level expectations and performance goals.

Benefits

N/A

Pay

$19.50 per hour

Schedule

Full-time, fully onsite in Buford, GA