Customer Care Representative

Position Purpose

Working in a call center environment, will respond to inbound calls as well as initiate outbound calls, offering information and answering questions to assist patients and their families navigating the healthcare experience. May also assist internal customers.

Required Qualifications

• Education: High school education or GED equivalent.
• Experience: 2+ years of customer service experience, preferably in a healthcare call center environment or operator console with experience in data entry and call documentation.

Physical and Mental Requirements and Working Conditions

• Proficient in operating a standard desktop and Windows based computer system, including but not limited to, EMR, Microsoft Office, Intranet.
• Ability to use other call center software as required while performing the essential functions of the job.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work a flexible schedule during assigned shift and cover absences on other shifts as needed.
• Ability to work effectively with various levels of organizational members and diverse populations including staff, leadership, physicians, patients, and family members.
• Able to multi-task;
• Ability to function calmly and efficiently in a fast-paced environment and during emergency situations.
• Able to speak clearly, with a pleasant voice, using proper English grammar.
• Able to sit for long periods of time, and process detailed information for 80% of work time.

Total Rewards and Benefits

• Competitive compensation, DAILYPAYBenefits effective Day One!
• No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-Term Disability
• Tuition Reimbursement