Customer Care Representative (Day Shift *Immediate Consideration*)

About the role

This position operates in a call‑center production environment using an auto‑dialer for outbound calls while also handling inbound calls. The focus is on early‑stage collections (accounts 1‑30 days past due), with agents typically making 80‑120+ calls per day. The goal is to resolve delinquency before accounts progress to mid‑ or late‑stage collections, where they would impact a member’s credit score. The role is based in Winchester, VA with a hybrid arrangement that includes on‑site work in Inwood, WV.

Responsibilities

• Place outbound calls using an auto‑dialer.
• Receive and manage inbound calls.
• Work early‑stage delinquency accounts (1‑30 days late).
• Handle a volume of 80‑120+ calls per day.
• Negotiate payment arrangements and solutions with members.
• Provide empathy and apply problem‑solving skills during conversations.
• Effectively manage each account to collect outstanding balances.
• Contribute to monthly performance reports that rank counselors by collections.

Qualifications

• Strong verbal communication skills.
• Ability to navigate multiple computer systems simultaneously.
• Negotiation aptitude when working with members.
• Empathy and a problem‑solving mindset.
• Determined, competitive attitude.
• Clear, articulate speech.
• Hard‑working and collaborative team player.

Experience

• Entry‑level role; prior financial or collections experience is preferred.
• Call‑center background helps maintain the fast‑paced pace.