Customer Care Representative (Contract)
Position Details
Summary: As a Customer Care Representative, your main responsibility is to provide exceptional customer service. This includes being a primary point of contact for products, services, and delivery dates. You will also ensure customer satisfaction at all times.
- Handling a broad range of customer inquiries via multiple channels in a timely, professional manner.
- Providing product, pricing, and service information to customers.
- Entering and maintaining accurate customer orders using various software applications.
- Resolving a broad spectrum of customer complaints and issues with empathy and understanding.
- Collaborating cross-functionally to provide accurate and timely information to customers.
Required Experience, Education, Skills, Training And Competencies
- Excellent communication skills, both written and verbal.
- Able to work well with others in a busy and dynamic team environment.
- Able to prioritize and multitask effectively while being detail-oriented and organized.
- Demonstrate empathy and patience when dealing with customers.
- Proficient in using computers and technology.
- Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect.
- Collaborative Team Player: Collaborative: Intentional about seeking input and including others when making decisions. Humility: Self-aware, vulnerable, willing to reflect critically on opportunities for self-improvement. Interpersonal Influence: Listens, masters productive conflict, works across functions and BU boundaries. Trustworthy: Builds trusting relationships by being transparent and acting with integrity.
- Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
About the Role
This position is part of Novanta’s ATI Industrial Automation business unit. ATI is the world’s leading developer of robotic end of arm technologies. ATI end-effectors enhance productivity and flexibility of robotic and automated solutions across a wide spectrum of industries through capabilities such as automatic tool changing, force-torque sensing, material removal, and more. Since 1989, their commitment to engineering excellence, superior quality, and customer-focused support drives them to innovate and continuously improve the most reliable automated solutions available.
Business Unit Overview
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.