Customer Care Representative - Cardio Partners - Remote

Essential Duties And Responsibilities

• Handle inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction
• Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process
• Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay
• Routinely handle special orders using the appropriate process and provide pricing information upon request
• Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met
• Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions
• Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing
• Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary
• Perform filing and other administrative tasks as needed

Skills/Experience Required

• Educational background: High School Diploma or equivalent
• Experience: One to two years of customer service experience, preferably in an environment where calls were monitored and scored as well as metrics applied to individual and team performance
• Technical skills: Strong computer skills, basic understanding of MS Outlook, Word, and Excel
• Interpersonal skills: Strong interpersonal and communication skills, able to develop and maintain cooperative working relationships with customers and co-workers
• Problem-solving: Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image, able to diffuse an upset customer and/or an intense situation
• Attention to detail: Excellent attention to detail and accuracy
• Experience: Experience working within a distribution company preferred, Emergency Medical or Hospital related experience a plus

Physical Requirements

• Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
• Reach with hands and arms
• Talk and hear
• Read, write, and interpret text
• Use computer, phone, copier and other office equipment in the course of a day
• Lift and move objects weighing up to 10 pounds

Work Schedule

• Minimum of forty (40) hours per week or as many hours as it may take to perform above job duties
• Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times

Benefits

• Comprehensive benefits package, including 401(k) Plan