Customer Care Representative

About the role

Join TBK Bank, a subsidiary of Triumph, where we're a team of passionate, driven, and collaborative professionals dedicated to making a difference in the lives of our customers and communities. Our mission is to do well and do good simultaneously by working together, striving for excellence, and delivering with humility. We thrive on providing exceptional customer service and seek friendly professionals committed to helping customers achieve their financial goals.

As a Call Center Agent, you'll be the voice of TBK Bank—assisting customers by phone and email, answering questions, and providing top-notch support for their banking needs in a fast-paced environment.

Responsibilities

• Answer incoming calls and emails with professionalism and empathy
• Listen carefully to customer concerns and provide helpful solutions
• Support customers with account opening and banking inquiries
• Promote TBK Bank products and services when appropriate
• Keep management informed of any unusual or recurring issues
• Ensure compliance with all bank policies and regulatory requirements
• Suggest ways to improve service and processes
• Prepare and maintain accurate customer records
• Participate in ongoing training and development
• Work Saturday hours as scheduled (9AM–1PM CST or 8AM–12PM MTN)

Requirements

• High school diploma or equivalent
• 1–2 years of call center experience preferred
• Banking experience is a plus, but not required
• Strong communication and active listening skills
• Comfortable working on the phone for extended periods
• Positive attitude and a team-first mindset
• Ability to stay calm under pressure and manage multiple tasks
• Basic computer skills and ability to learn new systems quickly

Pay

Hourly: $17.36 - $23.80

Benefits

• Medical, Dental, and Vision coverage
• Paid Time Off
• 401k retirement plan