Customer Care Representative

About the role

This position is on-site 5 days per week. The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. This role will also perform functionality & Home Complete Inspections on homes prior to the Home Orientation.

Primary responsibilities

• Conduct routine Homeowner meetings to observe and assess warranty request submissions
• Service appointment communications and coordination between Homeowners and Trade Partners
• Service Request Management: entering, updating, closing and Purchase Order processing
• Conduct Home Complete/Quality Inspections prior to delivery to the Customer
• Responsible for customer satisfaction metrics related to homeowners served
• All other duties as assigned

Qualifications

Essential:

• High school diploma or equivalent
• 3 - 5 years of residential construction experience

Preferred:

• Experience with a service department
• 1 - 3 years of Customer Service Experience

Skills

• Outstanding Customer Service Skills
• Ability to plan and prioritize while focusing on detail orientation and effective time management
• When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
• Applies creative problem-solving to address business needs and issues
• Strong computer skills including Outlook, Excel, and Word

Benefits

• Comprehensive medical/dental
• 401(k) with a company match
• Discounted stock purchase
• Discounts on mortgages, homes, appliances, and much more